The eyeVue has been designed for an IP76 protection rating (water-resistant in up to 1m of water for up to 30 min). We don’t guarantee initial units to meet this specification, however, since we haven’t completed testing and certification.
The eyeVue has a 400 mAh Li-Po rechargeable battery capable of operating the eyeVue all day (12+ hours of normal usage). It will likely outlast your smartphone’s battery. Our engineers have worked hard on designing the eyeVue to be light and easy to carry. Our product specifications require that the eyeVue should weigh less than a pound and is currently weighing only 11.8 oz (334 grams). The eyeVue device is designed to work with most Android and iOS phones. The universal mount will accommodate most smartphones. The eyeVue app software currently supports iPhone models 6 and up, Samsung Galaxy 7 and up, and Google Pixel. Our eyeVue Android App will support operating systems Androids 8.0 or later. We plan to support new iPhones and Android models and operating systems for use with the eyeVue going forward. And like your other smartphone apps, the eyeVue app will update manually or automatically based on your smartphone’s setting for app updates. The eyeVue is designed to be the best view-finder for your smartphone’s camera. It magnifies your smartphone’s display for enhanced viewing and blocks out ambient light so that the display appears bright even when viewed under the most difficult conditions outdoors or inside. Plus, eyeVue takes advantage of the fact that your smartphone’s camera generally has much higher resolution than your smartphone’s display and the smartphone’s display has higher resolution than is viewable without an eyeVue. Although the eyeVue does not optically enhance your smartphone’s camera, it makes the “extra” resolution of your smartphone’s camera and display more usable for composing better photos and videos of what you are seeing in real time. Yes. We designed the eyeVue so your smartphone charging port is accessible for plugging in a portable cell phone charger. Yes, our lens design enables users to go right from direct viewing to eyeVue immersive viewing. If you wear eyeglasses or contacts for distance viewing, leave them on; if you don’t use eyeglasses for distance, leave them off. If you use bifocal glasses, go ahead and leave your glasses on when using your eyeVue. We recommend that you try to relax your eyes; use the IPD knob in the middle of the underside of the viewfinder to adjust the viewing until it is clear. Yes, any family member with a compatible iPhone or Android phone can use the eyeVue. The eyeVue’s universal mount is designed to accommodate most smartphones. Although only one phone can be paired with the eyeVue at a time, so you have to unpair one phone before pairing another. Browsing your photos and video is easy. Simply tap the “Gallery” icon from the eyeVue Home screen. The Gallery contains all of the photos on your phone, whether or not they were taken with the eyeVue. Because the eyeVue was designed to be used in landscape mode, all photos and videos captured with the app will be landscape oriented. The TikTok video feature within the eyeVuer menu of the iOS app allows users to record short videos up to 3 minutes in length that are cropped to 1080 by 1920 pixels. If you wish to capture portait oriented videos, definitely use that feature. The TikTok video feature is not yet available on Android. To eliminate accidental deletion of a special moment just captured, you cannot delete a photo or video through the eyeVue. You can always delete them through your phone’s photos app. Your photos and videos taken with the eyeVue are automatically stored where they are normally stored on your phone’s (Photos or Gallery). Most definitely! For videos in your gallery just press play and watch in HD whether you took them with eyeVue or not. For videos not in your gallery (example YouTube) click on the video you want while your phone is not in the eyeVue, then insert your phone into the eyeVue per our user guide. Please note that the eyeVue cannot replay VR stereoscopic videos (3D). Yes. We’ve designed in a universal mount on the bottom of the eyeVue device for adding a mono- or tripod for longer viewing and recording sessions. We wrote our software to connect with these social media programs; share photos and videos by navigating to the Gallery from the Home screen, selecting the item you wish to share and choosing the appropriate social media icon from the screen that follows. Sign into Facebook and YouTube by navigating to the ‘Connected Accounts’ screen. (Home -> Connected Accounts -> Facebook -> Login) and (Home -> Connected Accounts -> YouTube -> Login) After signing in, you can start a live stream by navigating to the ‘Livestream’ screen from the ‘EyeVuer’ menu and selecting the appropriate option. (Home-> eyeVuer -> Livestream). Note: In order to live stream to YouTube, your channel must be enabled for live streaming. You can enable live streaming on your channel by following the instructions here. The eyeVue’s streaming ability relies on the open architecture of YouTube. In order to live stream to YouTube, you must first enable live streaming on your YouTube channel. Follow the instructions here to enable live streaming. It may take several days before your YouTube channel is enabled for live streaming. After signing out of Facebook from eyeVue (Home -> User Accounts -> Facebook -> Logout) you must sign out of Facebook from your phone’s web browser and the Facebook App if you have it installed. When you sign into Facebook again from eyeVue you’ll be able to enter the username and password of the new account you’d like to sign into. Though partially charged prior to shipment, we recommend that you fully charge your eyeVue prior to using it. Plug the small end of the Micro USB Cable included with your eyeVue device into the Micro USB Charge Port located on the lower left front of the eyeVue. Since it is a USB cable, it only goes in one way so you may have to flip it to get it to go in. The eyeVue app is available through Apple’s App Store and the Google Play Store. eyeVue is a free app which works best with the eyeVue device, but will also work on its own. 1. On the App Store or the Play Store, search for, download, install and open the eyeVue app. 3. Enter your first name , last name, email address and telephone number; if you don’t want to enter that information, click on Skip Signup at the top center of the screen, which will take you to the initial eyeVue Home Screen. 4. Read and agree to the eyeVue Privacy Policy. Notice the Bluetooth icon in the upper right corner; the icon is red if no eyeVue device is connected and blue if the app has paired with an eyeVuer. 1. To turn the eyeVue device ON, press the silver Pushbutton on the left face of the eyeVue, between the Micro USB Port and the Indicator Light. 2. The Indicator Light should flash WHITE once, then RED, and then repeatedly flash BLUE, indicating that the device is ready to Bluetooth Pair with the eyeVue app. 3. (To turn the eyeVue device OFF, press and hold the silver Pushbutton down until the Indicator Light repeatedly flashes RED and then goes dark.) iPhone It is not necessary to restart the eyeVue app each time you wish to pair with an eyeVue device. You can pair and unpair at any time by navigating to the Device menu from the eyeVue Home screen. Android The eyeVue Android app remembers the name of the last eyeVuer it paired with. The above steps will not need to be repeated after the first time. Upon start up it will automatically connect to the eyeVue device whenever it is available. Make sure that the eyeVuer is on and paired with the Android phone. Troubleshooting Pairing Issues In case you have trouble pairing try any the following actions : 1. From the eyeVue Home screen, press the “eyeVuer” button to enter eyeVuer mode. 2. Pinch the Release Bars to slip your smartphone into the bracket on the face of the eyeVue device with the phone screen facing the eyeVue and the camera lens facing out at the top. 2. Release the Bars when the phone is centered. 3. Look through the lenses of the eyeVue device. 4. If the images on the eyeVue screen look distorted, try adjusting the IPD Knob in the middle of the bottom of the eyeVue Device directly below the viewing lenses. It may also help to simply relax your eyes. The Touchpad is the flat slightly-recessed area on the top of the eyeVue Device. You use the Touchpad to control the eyeVue device. Learn more here: Download eyeVue quick start guide 1. Pair the eyeVuer with the eyeVue app. 2. From the eyeVue Home Screen, press the “Device” button to navigate to the Device Menu. 3. Press the “Change Name” button and enter a new name for the eyeVuer on the screen that follows. 4. Press “Submit” 5. Turn the eyeVuer off and back on. 6. Android only. Navigate to the Bluetooth Settings section of the settings app and delete/forget the bluetooth pairing with the eyeVuer. Repair the eyeVuer to the phone. 7. Repair the eyeVue app with the device. The new name of the eyeVuer will be displayed in the title at the top of the Device menu. The eyeVue is supplied with a black fabric neck strap with buckles at either end which you attach to the chrome Neck Strap Rings on either side of the Viewing Hood. Not at this time. We are always thinking how to make eyeVue better so let us know if this is a key feature for you. eyeVue is not a virtual reality device. VR has different optics made for 3D viewing. eyeVue lenses are designed for 2D HD viewing. Not at this time but let us know if this is a feature you want included in future versions of our app. ADDITIONAL QUESTIONS? Send us an email at support@eyevuelive.com eyeVue Support
FAQs
SPEC
GENERAL USAGE QUESTIONS
GETTING STARTED
2. When you open eyeVue, the app will request access your smartphone’s Location, Camera, Microphone, Photo (and video) Library.
5. Scroll down and click on Submit, and you will be taken to the eyeVue Home screen. Follow the prompts that appear to pair an eyeVuer with the app for the first time.
WORK IN PROGRESS AND LIMITATIONS
Do you have questions not answered in the FAQs or have any suggestions on how to improve your eyeVue experience? We’d love to hear from you!